Privacy Policy

CLIQUECART LLP (hereinafter referred to as "the Company", "we", "us", or "our") is a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008, with LLPIN ACX-6715, having its registered office at Unit No. 228, Second Floor, Vardhman Dee Cee plaza, Sector-11, New Delhi-110075, India.

We operate the website www.cliquecart.in(hereinafter referred to as the "Website" or "Platform") through which we sell products under our brand(s) AKSHORA.

By accessing, browsing, or using this Website in any manner, or by placing an order, you ("User" or "Customer") agree to be bound by these Terms & Conditions ("Terms"), along with our Privacy Policy, Return Policy, and any other policies published on this Website.

If you do not agree to these Terms, please discontinue use of the Website immediately.

• These Terms constitute a legally binding agreement between you and the Company under the Indian Contract Act, 1872.
• These Terms are published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• Persons under the age of 18 years are not permitted to register on or transact through this Website without verifiable consent of a parent or legal guardian.

The Company sells gift items, home and kitchen products, children accessories, and lifestyle products through this Website.

• All product descriptions, specifications, and images are provided for general informational purposes. We make reasonable efforts to ensure accuracy but do not warrant that descriptions are error-free.
• Product images are representative only. Actual product colour, texture, or appearance may vary slightly due to screen resolution or photography conditions.
• We reserve the right to modify, withdraw, or limit availability of any product at any time without notice.
• MRP (Maximum Retail Price) displayed on the Website is inclusive of all applicable taxes, as required under the Legal Metrology (Packaged Commodities) Rules, 2011.
• The Company does not sell used, counterfeit, or grey-market goods. All products are genuine and sourced from authorised channels.

All prices on the Website are denominated in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise explicitly stated.

• The Company accepts payment via UPI, debit/credit cards, net banking, digital wallets, and Cash on Delivery (where available).
• Payment processing is handled by third-party payment gateways. The Company does not store full card details on its servers.
• In the event of a pricing error on the Website, we reserve the right to cancel the order and issue a full refund. We will notify the Customer accordingly.
• Prices are subject to change without prior notice. However, the price at the time of order confirmation shall be the binding price for that transaction.

An order placed by the Customer constitutes an offer to purchase. The contract of sale is formed only upon issuance of an Order Confirmation or dispatch notification by the Company.

• Order confirmation will be sent to the registered email address and/or mobile number of the Customer.
• A GST-compliant electronic invoice (tax invoice) will be issued for all orders.
• The Company reserves the right to cancel any order due to stock unavailability, suspected fraud, or technical errors, with a full refund to the Customer.

The Company endeavours to deliver products within the estimated timelines communicated at checkout. Delivery timelines are indicative and not guaranteed.

• Delivery is carried out through third-party logistics partners. The Company is not liable for delays caused by the logistics partner, force majeure events, or incorrect addresses provided by the Customer.
• Risk of loss or damage to the product passes to the Customer upon delivery to the shipping address.
• In case of non-delivery, the Customer must report the issue to us within 7 days of the expected delivery date.
• Deliveries are made within India only, unless otherwise specified.

The Company's Return and Refund Policy is governed by the Consumer Protection (E-Commerce) Rules, 2020.

All content on this Website — including but not limited to text, graphics, logos, product images, button icons, audio/video clips, and software — is the property of CLIQUECART LLP or its licensors and is protected under the Copyright Act, 1957, and the Trademarks Act, 1999.

• No content from this Website may be copied, reproduced, distributed, published, or used commercially without prior written consent of the Company.
• Brand names, product names, and logos are trademarks of the respective owners. Mention of third-party trademarks on this Website does not imply any affiliation or endorsement.

By using this Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable Indian law.
• Attempt to gain unauthorised access to any part of the Website, its servers, or databases.
• Upload or transmit viruses, malware, or any other harmful code.
• Engage in data scraping, automated querying, or use of bots without written permission.
• Impersonate any person or entity or provide false information during registration or order placement.
• Engage in any activity that could overload, disable, or impair the Website's infrastructure.

The Website and its contents are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

The Company does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted under applicable Indian law, the Company's total liability for any claim arising out of or relating to the use of the Website or any product purchased through it shall be limited to the amount paid by the Customer for the specific order giving rise to the claim.

In no event shall the Company be liable for indirect, incidental, punitive, or consequential damages of any nature.

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Dwarka, Delhi, India.

• The parties shall first attempt to resolve any dispute through good-faith negotiation.
• If unresolved within 30 days, the dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:

• Name: Deepti Devikar, Vijay Kumar
• Designation: Directors
• Email: grievance@cliquecart.in
• Phone: 9560155705
• Address: Unit No. 228, Second Floor, Vardhman Dee Cee plaza, Sector-11, New Delhi-110075, India
• Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

The Grievance Officer shall acknowledge receipt of any complaint within 24 hours and resolve it within 30 days of receipt.

The Company reserves the right to amend, modify, or update these Terms at any time without prior notice. The revised Terms will be posted on the Website with the updated date. Continued use of the Website after the posting of changes constitutes your acceptance of the revised Terms.

If any provision of these Terms is held to be invalid, illegal, or unenforceable under any applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.