Return & Refund Policy

This Return & Refund Policy applies to purchases made through CLIQUECART LLP ("CliqueCart", "we", "our", or "us").

Every product, including AKSHORA's handcrafted brass idols, home décor, wellness, gifting, and lifestyle products, is inspected before dispatch. If your order arrives damaged, defective, or incorrect, we will make every reasonable effort to resolve the issue promptly.

You may request a return within 7 days from the date of delivery. Return requests submitted after this period may not be accepted unless required under applicable law.

To qualify for a return, the product must satisfy all of the following conditions:

• Unused, unwashed, and not damaged by the customer.
• Returned in its original packaging with all tags, labels, accessories, manuals, and inserts intact.
• Accompanied by the original invoice or order confirmation.

For hygiene, safety, craftsmanship, and product integrity, the following items cannot be returned unless they are received damaged, defective, or different from what was ordered:

• Personalised, engraved, or custom-made products.
• Crystal bracelets, healing crystals, and wellness products once opened or worn.
• Brass idols, décor items, or religious products once installed, used for worship, or removed from their original packaging.
• Kids' toys and school essentials after safety seals have been opened.
• Products marked as "Final Sale".

Products under our AKSHORA brand are handcrafted by skilled artisans. Minor variations in colour, engraving, texture, or finish are natural characteristics of handmade products and shall not be treated as manufacturing defects.

If your order arrives damaged, defective, or different from what you ordered, please:

• Report the issue within 48 hours of delivery.
• Share clear photographs or videos of the product, packaging, and shipping label.
• For fragile products such as brass idols and dabara sets, an unboxing video is strongly recommended to help us process your claim faster.

Upon verification, we will arrange either a replacement or a full refund, subject to product availability and your preference.

1. Log in to your CliqueCart account and navigate to My Orders.
2. Select the relevant order and choose Return Item.
3. Select the reason for return and your preferred refund method.
4. If you're unable to initiate a return online, contact us using the details provided below.
5. After verification, we will share pickup instructions within 1–2 business days.
6. Pack the item securely in its original packaging and hand it over to our courier partner during pickup.

CliqueCart bears the cost of reverse pickup for all approved returns. Customers are not charged any return shipping fee for eligible return requests.

Once the returned item is received and inspected (typically within 2–3 business days after pickup), we will notify you regarding the approval of your refund.

Approved refunds may be processed through one of the following methods:

• Original payment method (Credit Card, Debit Card, UPI or Net Banking) — generally within 5–7 business days, depending on your bank.
• CliqueCart Store Credit / Wallet — issued immediately after approval.
• Bank Transfer (primarily for Cash on Delivery orders or upon request) — typically within 5–7 business days.

Orders may be cancelled without any charge before they are shipped. Once an order has been dispatched, cancellation is no longer available. However, eligible products may still be returned after delivery in accordance with this policy.

We currently do not offer direct exchanges. If you require a different size, variant, or product, please return the eligible item for a refund and place a new order separately.

Bulk purchases and corporate gifting orders may be governed by separate commercial terms agreed upon at the time of purchase. Please refer to your order confirmation or contact our support team for assistance.

If you have any questions regarding returns, refunds, or cancellations, please contact us:

• Company: CLIQUECART LLP
• Address: 228, Second Floor, Vardhman Dee Cee Plaza, Plot No. 5, Sector 11, Dwarka, New Delhi – 110075
• Phone / WhatsApp: +91 9560155705
• Email: support@cliquecart.in

We may revise this Return & Refund Policy from time to time. Any updates will be published on this page together with the revised effective date.